Frequently Asked Questions
Q: How much are tickets?
A: Shows are priced individually; please check each show for pricing.
Q: How much are children’s tickets?
A: Children 5 and under are free, everyone else is general admission. Children under 5 also can take cave tours for free. Bring the whole family!
Q: How do I get my tickets?
A: All tickets are will call, no tickets are mailed out. Will call is in the Visitors Center of Cumberland Caverns and opens up at 9:30 a.m on the day of the show for most shows. Please check your ticket information for show specific times.
Q: How do we get to 333′ underground into the Volcano Room?
A: Groups are brought down every 15 minutes starting one hour before the show. It is about a 650 yard walk to the Volcano Room, where the shows are held. Half of that walk is via a gravel path, the remainder is a path through the caverns. The hike is not difficult but does include one steep incline. Most guests can do the walk without much trouble.
Q: Is Bluegrass Underground handicapped accessible?
A: Cumberland Caverns is not handicapped accessible. As a natural attraction, the pathways are considered semi-strenuous, with slopes and uneven surfaces. The path to the cave is 300 yards. It is approximately 350 yards from the cave entrance to the Volcano Room. The cave path has many ups and downs with the steepest slope descending 30’ into the Volcano Room. Bluegrass Underground is an adventure destination concert venue that is unfortunately not suited for all music fans. If you are in a wheelchair, require the use of a walker, or have knee, leg, feet, heart, breathing, or any other conditions that will not allow for over exertion, you should not attend. Cumberland Caverns does have vehicles for use in carrying equipment in and out of the cave and for emergency use only. These vehicles are not insured for the transport of customers and will not be used for such. Customers who have bought tickets for Bluegrass Underground concerts and are not able to make the walk to the Volcano Room may trade their ticket for another event as a gift to a family member or friend.
Q: Are there restrooms at the show?
A: Yes the cave is equipped with full bathroom facilities.
Q: Is there food available?
A: Yes, there is a full concession stand, hotdogs, chili, nachos, etc…inside of the cave. Unfortunately there are no food options prior to entering the cave.
Q: May we bring our own chairs?
A: Yes, you may bring your own chairs, however you will not be permitted to put them on the main floor of the Volcano Room. Seating is provided in the form of several rows of folding chairs and picnic tables with adequate seating for 500. Personal chairs may be placed on the hill going down into the Volcano Room.
Q: How long are the shows?
A: Show lengths vary from show to show but are generally 2.5-3 hours.
Q: I have purchased a cave tour/show combo ticket. When should I take the tour?
A: Tours leave every 30 minutes on the half hour and last 60 minutes starting at 30 minutes after the box office opens. You should arrive 2 hours prior to show time in order to take the tour pre-show and secure good seats. For example, if the show starts at 1pm, you should arrive in time for the 11am tour at the latest. If there is a large group for the tours, tours will be split into two groups.
For a 1:00 PM Saturday show, the first cave tour will leave at 9:30 am. Tour groups of 50 will leave every 30 minutes on the half hours (i.e. 9:30, 10:00, 10:30 and 11:00 am etc…). Tour times are subject to change depending on the amount of people who purchased tour tickets. We recommend anyone wanting to take the tour and see the show plan to take the 10:30 am or earlier tours.
You are also welcome to take the tour after the show or any time, tour tickets are good for up to one year. Cave tour ticket holders will not be left in the cave, unfortunately the artists/crew are not able to prepare for the show while people are in the cave. If you miss the cave tour you can take a tour after the show or within a year from date of purchase. Please contact Cumberland Caverns directly for more information regarding the cave tours.
Q: What time zone are you on?
A: We are on Central Time.
Q: Do you offer group discounts? Yes! Groups of 15 or more get discounted tickets.
A: Contact firstname.lastname@example.org if there are not already group tickets listed for the show you’d like to see.
Q: Can I post pics to social media?
A: We highly encourage you to take pictures while in the cave of anything you like, just ask the bats if its ok, they can be bashful. Please share your pictures once you have wifi again on all social media outlets. We may even contact some of your favorite picture takers for free tickets to a future show. Use hashtag “#bluegrassunderground”.
Q: Can I call someone at Bluegrass Underground?
A: We highly encourage you to contact us via email at email@example.com. If you prefer to use the phone please leave us an email address that we may contact you back on. We try to answer all email inquiries within 48 hours.
GENERAL SHOW INFO
Please arrive at least one hour prior to the show time. Groups will be escorted Underground beginning one hour prior to showtime and than in 15 minute intervals until showtime. If you miss the last group you will have to wait until the show has started and be seated between songs.
The Volcano Room is accessible to those who are at least moderately physically active. As a hiking trail it would be classified as “easy” but there is a downhill slope you must go down and up again to reach the Volcano Room. Watch your footing on trails. Sturdy footwear with good traction and ankle support is recommended.
Please remember that most Bluegrass Underground is taped radio show as well as a concert. Patron silence while the songs are being played is appreciated. Patrons are encouraged to refrain from excessive talking or noise except between songs and during the intermission. Concessions will be available before the show, during the intermission (if there is one), and after the show.
Please remember that the caverns are a national landmark and that all patrons must be escorted while they are going into the Volcano Room. Tour guides will lead patrons down to the show and back up again after the show.
Families are welcome…so are cameras!
• There are restroom facilities at the cave.
• Alcohol and illegal narcotics are prohibited in the cave.
• The cave is a smoke-free environment.
• Snack bar concessions are available for purchase -hotgogs, chili, BBQ, etc…